AWS Support Options

I have joined HUIT's AWS Cloud, and I want to:
- start using Premium AWS support
- upgrade to Enhanced AWS Support. Email cloud-help@harvard.edu
I have not joined HUIT's AWS Cloud, and I want access AWS support through HUIT. Email cloud-help@harvard.edu

Free for those who join HUIT's AWS Cloud

Free Premium Support, including both Developer and Business Support.
Enhanced Case Handling: Access to support is available 24/7, and via phone, chat, email, and live screen sharing. Enterprise support also provides access to more senior support engineers.
Improved Response Time: Provides access to both Urgent and Critical case levels, with a one hour and 15 minute response time SLA respectively. PLEASE NOTE: These levels should only be used for "production down" situations with significant business impact.
Enhanced Access to AWS Trusted Advisor: This tool provides valuable insight into your service usage, including recommendations for cost optimization, security, performance enhancement, and fault tolerance. Learn more.
Brokered Access to AWS Architecture and Support Teams: On a time-available basis, conversations with AWS Technical Account Managers and Solutions Architects can be arranged to discuss your service needs or solution design.

HUIT offers Enhanced AWS Support on a fee-for-service basis. In addition to the benefits listed above, participants also receive the following:

Direct Access to Technical Account Managers (TAM)
Regular briefings and updates on AWS Roadmap
Semi-annual Business Review with TAM team
Semi-annual extend review meeting with all Harvard Enhanced Support participants and AWS
Event support for significant service or application launch windows
Better value than purchasing AWS Support offerings directly

Harvard Cloud Program